Shipping
Terms of Delivery
Where can I have my order delivered?
You must place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the Diptyque websites:- France : mainland France, Corsica and Monaco.- United Kingdom :...
What are your delivery times and charges?
We work with various carriers depending on the delivery destination. Delivery methods will be suggested during order validation.Orders placed on our site are delivered by our partner carriers, who undertake to deliver packages within the following average times...
What sort of packaging will my order be delivered in?
Your order will be shipped in a protective box. Your products will be carefully placed in a pouch, all protected by folded tissue paper.If you have added the gift wrapping option, this will contain the entire order, size permitting.If you have added a personal ...
Order Tracking
How can I track my order?
You will receive a unique personal tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of relevant carrier.Here you will find the status of your order and its estimated delivery dateIf you need additiona...
How can I change my delivery address?
Your delivery address can only be changed for a short period of time after your order has been confirmed.If you confirmed it less than 1 hours ago, you may have the possibility to modify it by contacting our Client Care Service. Our advisors are at your disposa...
My address is incorrect or incomplete and I'm requested for clarification. What can I do ?
You can confirm or modify it by contacting our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).An advisor will then contact ...
I received the following message: Return to send. What should I do?
Your order has been returned to us following a number of failed delivery attempts.For any additional information, please contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays...
Claims
It says that my order has been delivered but I have not received my parcel. What should I do?
If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am t...
There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).An ...
I had the wrong item delivered to me. What can I do about it?
If you have been delivered the wrong item, we invite you to contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).An ...