I had the wrong item delivered to me. What can I do about it?

If you have been delivered the wrong item, we invite you to contact our Client Care Service.  Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).

An advisor will ask you to send photos of the package as well as a certificate of non-receipt of the ordered item. You will then be able to request a refund. You will of course be able to keep the item sent by mistake.