Claims
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It says that my order has been delivered but I have not received my parcel. What should I do?
If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am t...
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There is an item missing from my parcel. What can I do about it?
If a product is missing from your package, we invite you to contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).An ...
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I had the wrong item delivered to me. What can I do about it?
If you have been delivered the wrong item, we invite you to contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).An ...