Returns & Refunds
Returns & Exchanges
What is your return and exchange policy?
You have 30 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you.Any product that is opened, damaged, used, bears marks, has been modified or is not retur...
No exchange possible. What can I do?
It is impossible to exchange one product from an order for another. We therefore recommend that you follow the procedure for returning the product currently in your possession (you will find more information on this subject on our website) in order to obtain a...
Are there any special conditions of return that apply to certain products?
Our conditions of return are the same for all our products.To return a product, simply bring it back to us unused and in its original and unopened packaging, together with proof of purchase.Products will be checked up their return to us. We cannot accept return...
Refunds
When will I be reimbursed?
We commit ourselves to reimburse you within a maximum of 30 days from the date we receive your products. The reimboursement is made using the same payment method as the orderIf you have any questions, please contact our Client Care Service. Our advisers are at ...
Are your delivery and return costs refundable?
A prepaid label will be provided so that you can make a return.Once your return has been accepted, any delivery costs paid at the time of purchase will be refunded.If, however, your order is not returned in its entirety, the original delivery costs will not be ...
Can I have my refund issued to a different card than the one used to make the purchase?
Refunds can only be made using the same payment method and information used when placing the order.
Can I get a refund on an item I received as a gift?
A refund can only be made on the payment method used to pay for the order.An item that you received as a gift cannot be refunded, but it can be refunded to the person who made the purchase.
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge.Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help Center articles in ticket comments Add inline feedback to existing arti...