It says that my order has been delivered but I have not received my parcel. What should I do?

If the tracking of your package indicates that it has been delivered but you have not yet received it, please contact  our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).

An advisor will open an investigation with our carrier to quickly locate your package and offer you a customized solution.