Order Tracking
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How can I track my order?
You will receive a unique personal tracking number by e-mail when your order is shipped. Clicking on the link will take you to the tracking page of relevant carrier.Here you will find the status of your order and its estimated delivery dateIf you need additiona...
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How can I change my delivery address?
Your delivery address can only be changed for a short period of time after your order has been confirmed.If you confirmed it less than 1 hours ago, you may have the possibility to modify it by contacting our Client Care Service. Our advisors are at your disposa...
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My address is incorrect or incomplete and I'm requested for clarification. What can I do ?
You can confirm or modify it by contacting our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).An advisor will then contact ...
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I received the following message: Return to send. What should I do?
Your order has been returned to us following a number of failed delivery attempts.For any additional information, please contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays...