There is an item missing from my parcel. What can I do about it?

If a product is missing from your package, we invite you to contact our Client Care Service.  Our advisors are at your disposal from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays).

An advisor will ask you to send photos of the package and a certificate of non-receipt of the item purchased. You will then be offered to send back the missing product or to reimburse you.