Order & Client Account
Order
What do I do if I haven't received a confirmation e-mail for my order ?
After validation and payment of your order, you will receive a confirmation e-mail.If this is not the case, please check in your Spam. You can also contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (...
How do I order online?
Please visit the pages corresponding the products that are of interest to you, select the products you wish to purchase and the desired quantity of each and add them to your cart.Once your order is complete, click on "Basket" in the top right-hand corner of you...
Order Change
Can I cancel or change my order?
If you wish to cancel or modify your order, please contact our Client Care Service. Our advisors are at your disposal from Monday to Friday - 10.00 am to 7.00 pm (Paris time - CET) and on Saturday - 10.00 am to 5.00 pm (Paris time - CET) (excluding holidays).Th...
Is it possible to change the billing address on my order?
How can I change the delivery address for an order that has already been confirmed ?If you need to update or correct the billing address for your order, we invite you to contact our Client Care Service as soon as possible. Once your order has been confirmed, we...
Gift Order
Payment
When will my account be debited for the order I placed on your e-commerce site?
Your credit card will be charged when your order is shipped. If a product ordered is not available, the Client Care Service will contact you to offer you to ship your order without this product or to cancel your order, if you no longer wish to receive it. If y...
My payment was refused on the e-commerce site. What happened ?
In case of payment refusal, your order could not be processed. We invite you to verify the payment information provided. You can also contact your bank to understand why your card was declined. Once everything is confirmed, you may try placing your order again.
How do I access my receipt?
Your order summary will be sent to you by e-mail when your order is shipped.It will also be accessible in your "My Account" area on the Diptyque website.If you need additional information, please contact our Client Care Service. Our advisors are at your dispos...
Can I order using a credit or debit card that does not belong to me?
You can indeed use a credit or debit card that does not belong to you to place your order. In such cases, the site uses the 3-D Secure security protocol, an authentication process that protects all our payments. This system verifies that the person making the p...
Client account
How do I create an account ?
To create a customer account, simply go to the "My Account" section of our website and fill out the account creation form. It only takes a few minutes. Once your account is set up, you will be able to track your orders.
I have an account in-store. Do I have to create another account online?
Our in-store and e-commerce accounts are not currently linked, meaning that you will need to create another account online. In the same way, if you have an account on our website, we will not be able to find you in-store.We are working on developing our systems...
What are the benefits of an account?
Creating an account allows you to enjoy certain services and benefits: - Tracking the status of your deliveries online - Accessing your purchase history and order summaries - Managing your personal information, easily subscribing or unsubscribing from our commu...
How do I subscribe to or unsubscribe from the Diptyque newsletter?
You can subscribe to the e-mail newsletter to receive the latest news from Diptyque by entering your e-mail address at the bottom of our homepage, under "follow Diptyque". To unsubscribe, simply click on the "Unsubscribe" link that appears at the bottom of all ...
Personal Data
What do you do with my personal data?
Your data is used exclusively by Diptyque and will not be shared with any third parties under any circumstances. Personal data is used to keep you up to date with the brand’s latest news and developments, to invite you to attend previews and private events and ...
How can I change or delete my account, my personal data?
You can change your personal information, your password and your subscription options at any time in your personal "My Account" section of the website.If you need additional information or if you want to delete your account, please contact our Client Care Serv...