Payment
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When will my account be debited for the order I placed on your e-commerce site?
Your credit card will be charged when your order is shipped. If a product ordered is not available, the Client Care Service will contact you to offer you to ship your order without this product or to cancel your order, if you no longer wish to receive it. If y...
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My payment was refused on the e-commerce site. What happened ?
In case of payment refusal, your order could not be processed. We invite you to verify the payment information provided. You can also contact your bank to understand why your card was declined. Once everything is confirmed, you may try placing your order again.
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How do I access my receipt?
Your order summary will be sent to you by e-mail when your order is shipped.It will also be accessible in your "My Account" area on the Diptyque website.If you need additional information, please contact our Client Care Service. Our advisors are at your dispos...
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Can I order using a credit or debit card that does not belong to me?
You can indeed use a credit or debit card that does not belong to you to place your order. In such cases, the site uses the 3-D Secure security protocol, an authentication process that protects all our payments. This system verifies that the person making the p...