What is your return and exchange policy?

You have 30 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you.

Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal. Please note that personalized products can not be exchanged or refunded.

If you have any questions, please contact our Client Care Service.Our advisers are at your disposal  from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays)