No exchange possible. What can I do?

It is impossible to exchange one product from an order for another.  We therefore recommend that you follow the procedure for returning the product currently in your possession (you will find more information on this subject on our website) in order to obtain a refund and place a new order for the desired item.

For assistance,  please contact our Client Care Service. Our advisers are at your disposal  from Monday to Friday - 10 am to 7 pm (Paris time - CET) and on Saturdays - 10 am to 5 pm (Paris time - CET) (excluding holidays)